Salesforce Business Analyst (Warranty) – Porto | Portugal

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Description

Salesforce Business Analyst (Warranty) pleno – Porto | Portugal


Requirements

The quality expert for warranty acts between the business stakeholders and technical teams to ensure Salesforce solution meets organizational needs. The role must analyze the existing warranty processes and translate the objectives into functional specifications for Salesforce implementation and enhancements.

 

Responsibilities

–         Moving the functionality from SalesCore to SalesForce for the warranty

–         for units.

–         Define the team and stakeholders to define the specification/KPI’s

–         Maintain communication within the project team and the business stakeholders.

–         Lead the project from business perspective.

–         Lead the User Acceptance Test

–         Plan the training with the affected locations and verify the effectiveness.

 

Years of experience

–         2+ years of proven experience as Salesforce Business Analyst in the Warranty domain.

 

Functional Skills

–         Strong knowledge of complaints / case management processes.

–         Hands-on experience with CRM platforms, preferably Salesforce.

–         Ability to create business and functional requirements, process flows, user stories and acceptance criteria.

–         Solid understanding of system integrations, data migration concepts, reporting, dashboards, and KPIs.

–         Experience in transformation, migration, or CRM implementation projects.

Technical Skills

–         Salesforce Service and CRM.

–         Knowledge of SAP systems.

–         Case and complaint management tools.

–         Data migration and reporting basics.

–         Integrations & UAT.

–         Tools such as Azure DevOps and Confluence.

Soft Skills

–         Excellent communication and stakeholder management skills.

–         Comfortable working in complex, cross functional environments.

–         Proactive, delivery focused, and ownership driven.

–         Change oriented with a continuous improvement mindset.

–         Analytical and solution-oriented mindset.

–         Supports teams through process and system changes.

 

Languages

–         Fluency in English (mandatory).


Benefits

Reembolso de certificações obtidas até o limite indicado
Fornecimento de equipamento informático para prestação do serviço
Seguro saúde ao consultor
Formação de idiomas: curso de inglês (ou outro idioma de interesse do projeto)
Suporte jurídico: custos dos *serviços advocatícios* necessários para o processo migratório
PLR – Prêmio anual de atingimento de metas (empresa e contrato)
Suporte contábil: apoio no pagamento de serviço de contabilista
Fatura "fechada". Receber 21 dias sempre, independente de feriados
Bônus – Dias não trabalhados mas remunerados (por período de contrato). A cada "x" meses de trabalho, será acumulado 1 dia (disponível para utilização).

Information

  • Date Posted: September 7, 2026
  • Location: Porto / Portugal
  • Experience: Medior (4-5 years)
  • Job Type: Tempo integral
  • ID: BIZ-0001860
  • Apply now

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This was my first 100% remote job, an opportunity I had always wanted that gave me geographic freedom. I was able to explore new places and cultures without giving up my work, which was transformative for both my personal and professional life...

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It’s the Kind of Job Where You Truly Dedicate Yourself Because You Believe in What You’re Doing Surrounded by people who have become your journey partners, it’s a fulfilling experience. At the end of each month, when you take a moment to reflect, you realize that beyond the financial return, you’ve gained more preparation, more confidence, and a professional and personal skillset that no one can take away from you.

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I am grateful to be part of this team, where there’s room for us to build together through support but, above all, respect. The diversity of ideas is truly inspiring and contagious.

Thais Vasconcelos Talent Acquisition Lead

Working at Biz Means Innovating Every Day
It’s about challenging yourself and being valued for it. Here, we have a world of possibilities, and being in a space where collaboration is a core value makes all the difference in our daily lives at the company.

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Pamella Berzoini Marketing Analyst

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What our employees say

Working at Biz means being in an environment where the pace is fast, but the support from the team makes all the difference. It’s a place where we learn every day, even through challenges — and there are plenty of them! 😊

What I value most is the openness to share ideas, the spirit of teamwork, and the constant drive to improve processes. It’s not always easy, but it’s always an opportunity to grow.

Joana Profano HR Administrator

I’m New to the Biz Team, and It’s Already Been an Amazing Experience!
Since day one, it’s been an incredible journey! The company has such a positive environment, with people always willing to help each other. I felt so welcomed right from the start, especially with the welcome gifts — #lovedit <3!

More than that, I feel useful, valued, and motivated to grow alongside the team. Thank you, Biz, for the opportunity!

Ana Nonato Data Analyst

Working at Biz Is Like Diving into a World of Opportunities
Here, we have the freedom to be creative, grow, and constantly learn through new experiences.

In my case, having moved from Brazil to Portugal, Biz has been more than just a workplace — it was a crucial pillar of support during my adaptation to a new culture. This environment gave me the strength to face the challenges of immigrant life with more ease and confidence.

I am immensely happy to be part of the Biz team and to contribute positively to the growth of the company and the amazing people who walk this journey with me.

Catlen Silva HR Supervisor

Working at Biz Was a Turning Point
I had never worked in a company focused on the IT sector before, so it posed a professional challenge for me. However, when I was contacted by one of the recruiters inviting me to a selection process, I was certain it was a place where I could learn and develop new skills...

Tatiane Santos HR Assistent

I’ve Been at Biz for Two Years, and I’m Very Proud of My Journey Here
This was my first 100% remote job, an opportunity I had always wanted that gave me geographic freedom. I was able to explore new places and cultures without giving up my work, which was transformative for both my personal and professional life...

At Biz, I’ve always had the space to contribute ideas and suggestions for improvement. The environment is collaborative, open to dialogue, and fosters innovation. I learn every day from a committed team and inspiring leaders who support our growth.

Daiany Leite Finacial Analyst

It’s the Kind of Job Where You Truly Dedicate Yourself Because You Believe in What You’re Doing Surrounded by people who have become your journey partners, it’s a fulfilling experience. At the end of each month, when you take a moment to reflect, you realize that beyond the financial return, you’ve gained more preparation, more confidence, and a professional and personal skillset that no one can take away from you.

Renata Fernandes Executive Board Assistant

It’s a Privilege to Be at Biz
More than just a place to fulfill our responsibilities, we find an environment of collaboration, a space to speak and be heard — in other words, a place to grow. Here, we encounter people who are humble rather than driven by egos.

I am grateful to be part of this team, where there’s room for us to build together through support but, above all, respect. The diversity of ideas is truly inspiring and contagious.

Thais Vasconcelos Talent Acquisition Lead

Working at Biz Means Innovating Every Day
It’s about challenging yourself and being valued for it. Here, we have a world of possibilities, and being in a space where collaboration is a core value makes all the difference in our daily lives at the company.

We feel appreciated, and we have a voice.

Pamella Berzoini Marketing Analyst

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