Success Story – Salesforce CRM and IT Outsourcing Client Telecommunications Category Challenge A global company faced the absence of a unified sales portal, decentralized data, and high operational costs. Expensive and inefficient maintenance hindered sustainable growth. Solution Biz2People joined the ongoing project, adopting the Scrum methodology alongside tools such as Copado, Vlocity, and Omnistudio. We […]
Success Story – CRM Salesforce Consultancy Client Horticulture Category Challenge Operational bottlenecks resulted from use of an underperforming CRM and a lack of integration between sales and after-sales processes. The scenario involved multiple non-integrated systems, resulting in constant re-work and wasted time. The customer experience was negatively impacted, and upsell opportunities were being missed. Solution […]
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