Client
Telecommunications
Category
Challenge
A global company faced the absence of a unified sales portal, decentralized data, and high operational costs. Expensive and inefficient maintenance hindered sustainable growth.
Solution
Biz2People joined the ongoing project, adopting the Scrum methodology alongside tools such as Copado, Vlocity, and Omnistudio.
We allocated specialized Salesforce technical squads for the telecom sector, ensuring continuous support from our Talent team and focusing on agile, high-impact deliveries.
Results
- 35% reduction in average cost per employee
- 15% increase in productive time
- Highly qualified teams with lower turnover rates
Strategic Impact
Consolidating the platform and the outsourcing IT model with dedicated squads enabled cost reduction and increased productivity, resulting in a competitive advantage for the company’s global operation.
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