Description
Requirements
Responsibilities
– Requirements Gathering & Analysis
o Collaborate with business stakeholders to understand processes and pain points.
o Document functional requirements and user stories for Salesforce solutions.
– Solution Design Support
o Work with Salesforce architects and developers to design scalable solutions.
o Validate that proposed solutions align with business objectives.
– Process Optimization
o Analyze existing workflows and recommend improvements using Salesforce capabilities.
– Testing & Validation
o Prepare test cases and support UAT for new features and releases.
– Documentation & Training
o Create process documentation and user guides.
o Conduct training sessions for end-users.
– Stakeholder Communication
o Act as the primary point of contact for Salesforce-related projects.
o Communicate technical concepts in business-friendly language.
Years of experience
– 5+ years of proven experience as a Salesforce Business Analyst.
Functional Skills
– Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
– Knowledge of CRM processes (lead-to-opportunity, case management, customer service).
– Familiarity with Salesforce automation tools (Flows, Process Builder).
– Ability to create reports and dashboards for business insights.
– Understanding of data management and security models in Salesforce.
– Experience with Agile methodology and writing user stories.
Technical Skills
– Basic knowledge of Apex, Lightning Components.
– Familiarity with Salesforce APIs and integration concepts (also with Training management solutions would be helpful).
– Experience with data migration tools (Data Loader).
Soft Skills
– Strong problem-solving and analytical mindset.
– High reliability and ownership for data quality and delivery.
– Collaborative, open communicator across technical and business teams.
– Proactive, curious, and eager to continuously learn new technologies.
– Structured and autonomous working style in agile environments.
Desired Certifications
– Salesforce Certified Administrator (mandatory)
– Preferred: Salesforce Business Analyst Certification, Platform App Builder.
Benefits
Fornecimento de equipamento informático para prestação do serviço
Seguro saúde ao consultor
Formação de idiomas: curso de inglês (ou outro idioma de interesse do projeto)
Suporte jurídico: custos dos *serviços advocatícios* necessários para o processo migratório
PLR – Prêmio anual de atingimento de metas (empresa e contrato)
Suporte contábil: apoio no pagamento de serviço de contabilista
Fatura "fechada". Receber 21 dias sempre, independente de feriados
Bônus – Dias não trabalhados mas remunerados (por período de contrato). A cada "x" meses de trabalho, será acumulado 1 dia (disponível para utilização).
