Salesforce Project Manager – Porto | Portugal

Description

Requirements

We are looking for an experienced CRM Project Manager with a strong background in 

Service processes and extensive experience leading complex, international CRM 

programs. The role focuses on supporting the transition from existing Microsoft 

Dynamics service processes to Salesforce, while ensuring alignment between business, 

architecture, and development teams.

Responsibilities

– Lead and manage CRM service-related projects from initial analysis through 

implementation, testing, deployment, and hypercare.

– Coordinate and guide global, cross-functional teams while ensuring project 

deliverables meet scope, timeline, and quality expectations.

– Analyze existing Microsoft Dynamics service processes, identify improvement 

opportunities, and support the definition of target processes in Salesforce Service 

Cloud.

– Translate business requirements into clear user stories and acceptance criteria to 

enable structured agile delivery.

– Plan and execute project activities using agile methodologies (Scrum, SAFe, 

Kanban) and manage all work items through Azure DevOps.

– Collaborate closely with Salesforce architects, developers, product owners, and 

business stakeholders to ensure alignment and successful solution delivery.

– Facilitate workshops with business users and technical teams to gather 

requirements, validate processes, and drive decision-making.

– Communicate project progress, risks, issues, and key decisions transparently to 

stakeholders, including management.

– Create and maintain comprehensive project documentation, including process 

flows, requirements, decision logs, and release notes.

– Support testing phases by preparing test scenarios, coordinating UAT, and 

ensuring readiness for go-live and change management compliance.

Years of experience

– 5+ years 

Functional Skills

– Strong understanding of CRM Service processes (case management, SLAs, knowledge, 

ticketing).

– Knowledge of Salesforce Service Cloud capabilities and service process design.

– Ability to translate business requirements into user stories and functional 

specifications.

– Familiarity with agile delivery practices and backlog management in Azure DevOps.

– Experience preparing and supporting testing activities (test cases, UAT, defect 

handling).

– Proven experience in guiding mixed or distributed teams through agile adoption.

– Ability to connect and align on priorities between business stakeholders, IT, and 

TechHub teams.

– Skilled in facilitation, conflict resolution, and cross-team coordination.

– Experience implementing agile performance and reporting structures (velocity, 

burndown, WIP).

– Capability to drive cultural change and build agile maturity across organizations.

– beneficial:

– Ability to analyze and document end‑to‑end service workflows, especially in Microsoft 

Dynamics 365 Service.

Technical Skills

– Practical experience with Azure DevOps for backlog, sprint, and work‑item 

management.

– Familiarity with Salesforce Service Cloud capabilities and core CRM configuration 

concepts.

– Ability to work with process modelling tools (e.g. BPMN tools, flow diagrams).

– Basic understanding of integration concepts (APIs, data migration workflows, 

interfaces).

– Proficiency in standard project management tools (e.g. MS Office, Confluence).

Soft Skills

– Strong communication and stakeholder management.

– Analytical thinking and problem-solving.

– Ability to lead and mentor technical teams.

– Adaptability and strategic vision.

– Passionate about enabling team success through collaboration.

Certifications

– Salesforce Certified Administrator

– Salesforce Certified Service Cloud Consultant

– Salesforce Certified Business Analyst

Nice to have:

– An understanding of Microsoft Dynamics 365 Service process structures and data flows 

would be beneficial.

Languages

– Fluency in English (mandatory

Benefits