Description
Requirements
Responsibilities
– Organizational Leadership
o Lead the operational delivery organization of the Tech Hub, ensuring
effective coordination across technical, delivery and orchestration
domains.
o Operationally build and manage the capability layer.
o Enable cross-functional collaboration and prevent “silo behaviors”.
o Ensure operational effectiveness, delivery excellence, and execution
consistency across the Tech Hub.
o Drive capability development from an operational and delivery
perspective.
o Own overall people leadership, talent development, and succession
planning.
– Leadership & Strategy
o Work closely with client leadership to execute and operationalize the
Tech Hub strategy.
o Provide operational transparency, delivery insights, and execution
status reporting to business and IT stakeholders to support
stakeholder management and alignment.
o Translate strategic objectives into tangible, measurable operational
initiatives and execution plans to ensure Tech Hub success.
o Enable organizational alignment by driving delivery excellence,
operational effectiveness and continuous improvement across the
Tech Hub.
– Performance & Governance
o Ensure governance execution effectiveness, KPI tracking, operational
reporting and continuous improvement;
o Manage performance indicators aligned with Delivery Excellence,
Value Creation and Future Readiness, ensuring transparency and
accountability across the organization.
o Execute governance processes and forums across cross-functional
teams, ensuring alignment between delivery execution, capacity,
capability development and business priorities.
o Provide performance insights, operational reporting and
recommendations to key stakeholders.
o Drive continuous improvement through data-driven decision-making,
feedback loops and measurable outcomes.
– Operating Model
o Operationalize and continuously improve the Target Operating Model
(TOM) in alignment with the client’s Tech Hub Head, Product
Leadership and POD Leadership within the governance framework
owned by the client.
o Ensure consistent adoption of defined roles, decision rights,
governance processes and ways of working across the Tech Hub.
o Support the development and implementation of capability
standards, operational practices and career development frameworks
across the Hub.
o Identify operating model gaps, execution challenges and
improvement opportunities, escalating systemic issues through the
appropriate governance channels.
o Act as a key contributor to the evolution and successful execution of
the operating model.
Years of experience
– 18+ years of professional experience in technology‑driven organizations.
Proven experience in:
– Building or leading Global Capability Centers, Tech Hubs, or Digital Delivery
Units, or large‑scale operating model or organizational transformations.
– Strong background in product‑centric and platform‑based delivery
environments.
– Experience leading multidisciplinary teams across technology, delivery, and
operations.
Functional Skills
– Capability building and operating model transformations.
– Product‑centric operating models.
– Organizational design and scaling.
– Performance management and KPI frameworks.
– Stakeholder management at senior leadership level.
– Vendor and partner steering in complex ecosystems.
Technical Skills
– Solid understanding of modern software engineering and platform
architecture.
– Experience with cloud, digital platforms, and data‑driven systems.
– Strong ability to bridge technical and non‑technical stakeholders.
– Familiarity with automation and AI‑enabled delivery models is a strong plus.
– Hands‑on experience with agile and hybrid delivery models (Scrum, SAFe,
Kanban).
– Strong understanding of product vs. project operating models.
– Experience introducing new ways of working at scale, not just in pilot
initiatives.
– Familiarity with outcome‑based steering and OKR‑like systems.
Soft Skills
– Strong systems thinking and ability to operate in complexity.
– High degree of decision confidence paired with collaborative leadership.
– Ability to lead through influence rather than hierarchy.
– Excellent communication and storytelling skills.
– Comfort acting in ambiguity and shaping structure where none exists yet.
– Coaching mindset with a strong focus on people’s development.
Languages
– Fluency in English (mandatory).
Desired Certifications
– SAFe (SA, SPC, or equivalent).
– Agile leadership certifications (e.g. ICP‑ATF / ICP‑ENT)
Benefits
Fornecimento de equipamento informático para prestação do serviço
Seguro saúde ao consultor
Formação de idiomas: curso de inglês (ou outro idioma de interesse do projeto)
Suporte jurídico: custos dos *serviços advocatícios* necessários para o processo migratório
PLR – Prêmio anual de atingimento de metas (empresa e contrato)
Suporte contábil: apoio no pagamento de serviço de contabilista
Fatura "fechada". Receber 21 dias sempre, independente de feriados
Bônus – Dias não trabalhados mas remunerados (por período de contrato). A cada "x" meses de trabalho, será acumulado 1 dia (disponível para utilização).
