Salesforce Loyalty Expert – Porto | Portugal

Apply now

Description

Salesforce Loyalty Expert sênior


Requirements

The expert will work closely with business teams to understand customer engagement goals, loyalty concepts, reward structures, and operational processes, then convert these requirements into a clear Salesforce Loyalty Management solution design and roadmap.

Responsibilities

Loyalty Strategy & Solution Design

–         Collaborate with business stakeholders to understand and shape loyalty program ideas and objectives.

–         Translate business concepts into scalable Salesforce Loyalty Management capabilities and technical requirements.

–         Define loyalty program structures including tiers, points models, rewards, campaigns, promotions, and customer journeys.

–         Advise the business on Salesforce Loyalty Management best practices, limitations, and implementation approaches.

–         Support discovery workshops, requirement gathering sessions, and solution brainstorming.

–         Create solution concepts, process flows, and implementation recommendations.

Salesforce Platform Expertise

–         Design future-state Salesforce Loyalty Management architecture and integration approach.

–         Customize loyalty workflows, automation, approval processes, and member experiences.

–         Ensure seamless integration with external systems such as POS, eCommerce, ERP, and payment gateways.

–         Maintain data integrity, security, and governance standards.

Stakeholder Collaboration

–         Gather business requirements and translate them into scalable Salesforce solutions.

–         Work closely with marketing, customer service, IT, and product teams.

–         Conduct workshops, demos, and user training sessions.

–         Provide strategic recommendations to improve loyalty performance.

Support & Optimization

–         Support implementation planning and provide guidance to delivery and development teams.

–         Identify opportunities for automation and process improvement.

–         Stay current with Salesforce releases and loyalty management best practices.

Years of experience

–         5+ years of Salesforce experience.

–         Proven experience with Salesforce Loyalty Management solution design or implementation.

–         Strong experience in translating business requirements into Salesforce-based customer loyalty solutions.

–         Experience leading discovery workshops and working with cross-functional business stakeholders.

–         Experience in retail, travel, hospitality, telecom, or customer-centric industries is preferred.

–         A successful Salesforce Loyalty Expert combines technical Salesforce expertise with customer engagement strategy experience.

–         The ideal candidate is customer-focused, data-driven, collaborative, and capable of delivering scalable loyalty solutions that enhance customer satisfaction and business growth.

 

Functional Skills

–         Ability to translate business needs into technical solutions.

–         Experience in Agile project delivery environments.

–         Salesforce Loyalty Management

–         Salesforce Sales Cloud

–         Salesforce Service Cloud

–         Salesforce Experience Cloud

–         Salesforce Marketing Cloud

–         MuleSoft / Integration Platforms

–         Jira / Confluence

 

Technical Skills

–         Strong expertise in Salesforce Loyalty Management.

–         Experience with Salesforce CRM platform configuration and administration.

–         Knowledge of Flow, Process Automation, APIs, and integrations.

–         Familiarity with Experience Cloud and Marketing Cloud.

–         Understanding of customer engagement and loyalty program strategies.

–         Salesforce Administrator Certification.

–         Salesforce Loyalty Management Accreditation.

–         Salesforce Business Analyst Certification.

–         Salesforce Marketing Cloud Certification (preferred).

–         Salesforce Consultant Certifications (preferred).

 

Soft Skills

–         Strong analytical and problem-solving abilities.

–         Excellent communication and stakeholder management skills.

 

Languages

–         Fluency in English (mandatory)


Benefits

Reembolso de certificações obtidas até o limite indicado
Fornecimento de equipamento informático para prestação do serviço
Seguro saúde ao consultor
Formação de idiomas: curso de inglês (ou outro idioma de interesse do projeto)
Suporte jurídico: custos dos *serviços advocatícios* necessários para o processo migratório
PLR – Prêmio anual de atingimento de metas (empresa e contrato)
Suporte contábil: apoio no pagamento de serviço de contabilista
Fatura "fechada". Receber 21 dias sempre, independente de feriados
Bônus – Dias não trabalhados mas remunerados (por período de contrato). A cada "x" meses de trabalho, será acumulado 1 dia (disponível para utilização).

Information

  • Date Posted: July 16, 2026
  • Location: Porto / Portugal
  • Experience: Senior (5+ years)
  • Job Type: Full Time
  • ID: BIZ-0001517
  • Apply now

Join a team that values your growth

We’re always looking for talented people who want to make an impact. If this role sounds like a good fit, take the next step — apply now and let’s build something great together.

Working at Biz means being in an environment where the pace is fast, but the support from the team makes all the difference. It’s a place where we learn every day, even through challenges — and there are plenty of them! 😊

What I value most is the openness to share ideas, the spirit of teamwork, and the constant drive to improve processes. It’s not always easy, but it’s always an opportunity to grow.

Joana Profano HR Administrator

I’m New to the Biz Team, and It’s Already Been an Amazing Experience!
Since day one, it’s been an incredible journey! The company has such a positive environment, with people always willing to help each other. I felt so welcomed right from the start, especially with the welcome gifts — #lovedit <3!

More than that, I feel useful, valued, and motivated to grow alongside the team. Thank you, Biz, for the opportunity!

Ana Nonato Data Analyst

Working at Biz Is Like Diving into a World of Opportunities
Here, we have the freedom to be creative, grow, and constantly learn through new experiences.

In my case, having moved from Brazil to Portugal, Biz has been more than just a workplace — it was a crucial pillar of support during my adaptation to a new culture. This environment gave me the strength to face the challenges of immigrant life with more ease and confidence.

I am immensely happy to be part of the Biz team and to contribute positively to the growth of the company and the amazing people who walk this journey with me.

Catlen Silva HR Supervisor

Working at Biz Was a Turning Point
I had never worked in a company focused on the IT sector before, so it posed a professional challenge for me. However, when I was contacted by one of the recruiters inviting me to a selection process, I was certain it was a place where I could learn and develop new skills...

Tatiane Santos HR Assistent

I’ve Been at Biz for Two Years, and I’m Very Proud of My Journey Here
This was my first 100% remote job, an opportunity I had always wanted that gave me geographic freedom. I was able to explore new places and cultures without giving up my work, which was transformative for both my personal and professional life...

At Biz, I’ve always had the space to contribute ideas and suggestions for improvement. The environment is collaborative, open to dialogue, and fosters innovation. I learn every day from a committed team and inspiring leaders who support our growth.

Daiany Leite Finacial Analyst

It’s the Kind of Job Where You Truly Dedicate Yourself Because You Believe in What You’re Doing Surrounded by people who have become your journey partners, it’s a fulfilling experience. At the end of each month, when you take a moment to reflect, you realize that beyond the financial return, you’ve gained more preparation, more confidence, and a professional and personal skillset that no one can take away from you.

Renata Fernandes Executive Board Assistant

It’s a Privilege to Be at Biz
More than just a place to fulfill our responsibilities, we find an environment of collaboration, a space to speak and be heard — in other words, a place to grow. Here, we encounter people who are humble rather than driven by egos.

I am grateful to be part of this team, where there’s room for us to build together through support but, above all, respect. The diversity of ideas is truly inspiring and contagious.

Thais Vasconcelos Talent Acquisition Lead

Working at Biz Means Innovating Every Day
It’s about challenging yourself and being valued for it. Here, we have a world of possibilities, and being in a space where collaboration is a core value makes all the difference in our daily lives at the company.

We feel appreciated, and we have a voice.

Pamella Berzoini Marketing Analyst

If you’ve already applied to another position, simply enter your email and click “Search” to pre-populate the form. If this is your first time applying, please complete all fields before submitting your application.

By sending this message, I confirm that I agree to provide the data in the form above so that Biz2People can contact me and I am aware that this data will be used by the Marketing and Commercial areas of Biz2People to send e-mails.Access our Privacy Policy.

What our employees say

Working at Biz means being in an environment where the pace is fast, but the support from the team makes all the difference. It’s a place where we learn every day, even through challenges — and there are plenty of them! 😊

What I value most is the openness to share ideas, the spirit of teamwork, and the constant drive to improve processes. It’s not always easy, but it’s always an opportunity to grow.

Joana Profano HR Administrator

I’m New to the Biz Team, and It’s Already Been an Amazing Experience!
Since day one, it’s been an incredible journey! The company has such a positive environment, with people always willing to help each other. I felt so welcomed right from the start, especially with the welcome gifts — #lovedit <3!

More than that, I feel useful, valued, and motivated to grow alongside the team. Thank you, Biz, for the opportunity!

Ana Nonato Data Analyst

Working at Biz Is Like Diving into a World of Opportunities
Here, we have the freedom to be creative, grow, and constantly learn through new experiences.

In my case, having moved from Brazil to Portugal, Biz has been more than just a workplace — it was a crucial pillar of support during my adaptation to a new culture. This environment gave me the strength to face the challenges of immigrant life with more ease and confidence.

I am immensely happy to be part of the Biz team and to contribute positively to the growth of the company and the amazing people who walk this journey with me.

Catlen Silva HR Supervisor

Working at Biz Was a Turning Point
I had never worked in a company focused on the IT sector before, so it posed a professional challenge for me. However, when I was contacted by one of the recruiters inviting me to a selection process, I was certain it was a place where I could learn and develop new skills...

Tatiane Santos HR Assistent

I’ve Been at Biz for Two Years, and I’m Very Proud of My Journey Here
This was my first 100% remote job, an opportunity I had always wanted that gave me geographic freedom. I was able to explore new places and cultures without giving up my work, which was transformative for both my personal and professional life...

At Biz, I’ve always had the space to contribute ideas and suggestions for improvement. The environment is collaborative, open to dialogue, and fosters innovation. I learn every day from a committed team and inspiring leaders who support our growth.

Daiany Leite Finacial Analyst

It’s the Kind of Job Where You Truly Dedicate Yourself Because You Believe in What You’re Doing Surrounded by people who have become your journey partners, it’s a fulfilling experience. At the end of each month, when you take a moment to reflect, you realize that beyond the financial return, you’ve gained more preparation, more confidence, and a professional and personal skillset that no one can take away from you.

Renata Fernandes Executive Board Assistant

It’s a Privilege to Be at Biz
More than just a place to fulfill our responsibilities, we find an environment of collaboration, a space to speak and be heard — in other words, a place to grow. Here, we encounter people who are humble rather than driven by egos.

I am grateful to be part of this team, where there’s room for us to build together through support but, above all, respect. The diversity of ideas is truly inspiring and contagious.

Thais Vasconcelos Talent Acquisition Lead

Working at Biz Means Innovating Every Day
It’s about challenging yourself and being valued for it. Here, we have a world of possibilities, and being in a space where collaboration is a core value makes all the difference in our daily lives at the company.

We feel appreciated, and we have a voice.

Pamella Berzoini Marketing Analyst

Let's innovate together. Be the biz.

We are a global technology consulting firm composed of professionals passionate about innovation and committed to delivering high-quality outcomes with measurable impact.

Get the latest inspiration & insights

By registering for the newsletter, I authorize the sending of communications by email or any other means and I agree to the privacy policies.
We are physically in

Florianópolis – Brazil
Av Prefeito Osmar Cunha, 416, Sala 1108 – 88015-100

Constância – Portugal
Estrada Nacional 3, nº 9, Loja J – 2250-028

Institutional
Our Solutions
Follow Us

© 2025 Biz2People. All Rights Reserved.

Made
by

Criação de site , Loja Virtual pela Agência Vector

Biz2People

Cloud business, real connections