Salesforce Project Manager – Porto | Portugal

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Description

Salesforce Project Manager – Porto | Portugal


Requirements

We are looking for an experienced CRM Project Manager with a strong background in 

Service processes and extensive experience leading complex, international CRM 

programs. The role focuses on supporting the transition from existing Microsoft 

Dynamics service processes to Salesforce, while ensuring alignment between business, 

architecture, and development teams.

Responsibilities

– Lead and manage CRM service-related projects from initial analysis through 

implementation, testing, deployment, and hypercare.

– Coordinate and guide global, cross-functional teams while ensuring project 

deliverables meet scope, timeline, and quality expectations.

– Analyze existing Microsoft Dynamics service processes, identify improvement 

opportunities, and support the definition of target processes in Salesforce Service 

Cloud.

– Translate business requirements into clear user stories and acceptance criteria to 

enable structured agile delivery.

– Plan and execute project activities using agile methodologies (Scrum, SAFe, 

Kanban) and manage all work items through Azure DevOps.

– Collaborate closely with Salesforce architects, developers, product owners, and 

business stakeholders to ensure alignment and successful solution delivery.

– Facilitate workshops with business users and technical teams to gather 

requirements, validate processes, and drive decision-making.

– Communicate project progress, risks, issues, and key decisions transparently to 

stakeholders, including management.

– Create and maintain comprehensive project documentation, including process 

flows, requirements, decision logs, and release notes.

– Support testing phases by preparing test scenarios, coordinating UAT, and 

ensuring readiness for go-live and change management compliance.

Years of experience

– 5+ years 

Functional Skills

– Strong understanding of CRM Service processes (case management, SLAs, knowledge, 

ticketing).

– Knowledge of Salesforce Service Cloud capabilities and service process design.

– Ability to translate business requirements into user stories and functional 

specifications.

– Familiarity with agile delivery practices and backlog management in Azure DevOps.

– Experience preparing and supporting testing activities (test cases, UAT, defect 

handling).

– Proven experience in guiding mixed or distributed teams through agile adoption.

– Ability to connect and align on priorities between business stakeholders, IT, and 

TechHub teams.

– Skilled in facilitation, conflict resolution, and cross-team coordination.

– Experience implementing agile performance and reporting structures (velocity, 

burndown, WIP).

– Capability to drive cultural change and build agile maturity across organizations.

– beneficial:

– Ability to analyze and document end‑to‑end service workflows, especially in Microsoft 

Dynamics 365 Service.

Technical Skills

– Practical experience with Azure DevOps for backlog, sprint, and work‑item 

management.

– Familiarity with Salesforce Service Cloud capabilities and core CRM configuration 

concepts.

– Ability to work with process modelling tools (e.g. BPMN tools, flow diagrams).

– Basic understanding of integration concepts (APIs, data migration workflows, 

interfaces).

– Proficiency in standard project management tools (e.g. MS Office, Confluence).

Soft Skills

– Strong communication and stakeholder management.

– Analytical thinking and problem-solving.

– Ability to lead and mentor technical teams.

– Adaptability and strategic vision.

– Passionate about enabling team success through collaboration.

Certifications

– Salesforce Certified Administrator

– Salesforce Certified Service Cloud Consultant

– Salesforce Certified Business Analyst

Nice to have:

– An understanding of Microsoft Dynamics 365 Service process structures and data flows 

would be beneficial.

Languages

– Fluency in English (mandatory


Benefits

Reembolso de certificações obtidas até o limite indicado
Fornecimento de equipamento informático para prestação do serviço
Seguro saúde ao consultor
Formação de idiomas: curso de inglês (ou outro idioma de interesse do projeto)
Suporte jurídico: custos dos *serviços advocatícios* necessários para o processo migratório
PLR – Prêmio anual de atingimento de metas (empresa e contrato)
Suporte contábil: apoio no pagamento de serviço de contabilista
Fatura "fechada". Receber 21 dias sempre, independente de feriados
Bônus – Dias não trabalhados mas remunerados (por período de contrato). A cada "x" meses de trabalho, será acumulado 1 dia (disponível para utilização).

Information

  • Date Posted: October 19, 2026
  • Location: Porto / Portugal
  • Experience: -
  • Job Type: Full Time
  • ID: BIZ-0002766
  • Apply now

Join a team that values your growth

We’re always looking for talented people who want to make an impact. If this role sounds like a good fit, take the next step — apply now and let’s build something great together.

Working at Biz means being in an environment where the pace is fast, but the support from the team makes all the difference. It’s a place where we learn every day, even through challenges — and there are plenty of them! 😊

What I value most is the openness to share ideas, the spirit of teamwork, and the constant drive to improve processes. It’s not always easy, but it’s always an opportunity to grow.

Joana Profano HR Administrator

I’m New to the Biz Team, and It’s Already Been an Amazing Experience!
Since day one, it’s been an incredible journey! The company has such a positive environment, with people always willing to help each other. I felt so welcomed right from the start, especially with the welcome gifts — #lovedit <3!

More than that, I feel useful, valued, and motivated to grow alongside the team. Thank you, Biz, for the opportunity!

Ana Nonato Data Analyst

Working at Biz Is Like Diving into a World of Opportunities
Here, we have the freedom to be creative, grow, and constantly learn through new experiences.

In my case, having moved from Brazil to Portugal, Biz has been more than just a workplace — it was a crucial pillar of support during my adaptation to a new culture. This environment gave me the strength to face the challenges of immigrant life with more ease and confidence.

I am immensely happy to be part of the Biz team and to contribute positively to the growth of the company and the amazing people who walk this journey with me.

Catlen Silva HR Supervisor

Working at Biz Was a Turning Point
I had never worked in a company focused on the IT sector before, so it posed a professional challenge for me. However, when I was contacted by one of the recruiters inviting me to a selection process, I was certain it was a place where I could learn and develop new skills...

Tatiane Santos HR Assistent

I’ve Been at Biz for Two Years, and I’m Very Proud of My Journey Here
This was my first 100% remote job, an opportunity I had always wanted that gave me geographic freedom. I was able to explore new places and cultures without giving up my work, which was transformative for both my personal and professional life...

At Biz, I’ve always had the space to contribute ideas and suggestions for improvement. The environment is collaborative, open to dialogue, and fosters innovation. I learn every day from a committed team and inspiring leaders who support our growth.

Daiany Leite Finacial Analyst

It’s the Kind of Job Where You Truly Dedicate Yourself Because You Believe in What You’re Doing Surrounded by people who have become your journey partners, it’s a fulfilling experience. At the end of each month, when you take a moment to reflect, you realize that beyond the financial return, you’ve gained more preparation, more confidence, and a professional and personal skillset that no one can take away from you.

Renata Fernandes Executive Board Assistant

It’s a Privilege to Be at Biz
More than just a place to fulfill our responsibilities, we find an environment of collaboration, a space to speak and be heard — in other words, a place to grow. Here, we encounter people who are humble rather than driven by egos.

I am grateful to be part of this team, where there’s room for us to build together through support but, above all, respect. The diversity of ideas is truly inspiring and contagious.

Thais Vasconcelos Talent Acquisition Lead

Working at Biz Means Innovating Every Day
It’s about challenging yourself and being valued for it. Here, we have a world of possibilities, and being in a space where collaboration is a core value makes all the difference in our daily lives at the company.

We feel appreciated, and we have a voice.

Pamella Berzoini Marketing Analyst

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What our employees say

Working at Biz means being in an environment where the pace is fast, but the support from the team makes all the difference. It’s a place where we learn every day, even through challenges — and there are plenty of them! 😊

What I value most is the openness to share ideas, the spirit of teamwork, and the constant drive to improve processes. It’s not always easy, but it’s always an opportunity to grow.

Joana Profano HR Administrator

I’m New to the Biz Team, and It’s Already Been an Amazing Experience!
Since day one, it’s been an incredible journey! The company has such a positive environment, with people always willing to help each other. I felt so welcomed right from the start, especially with the welcome gifts — #lovedit <3!

More than that, I feel useful, valued, and motivated to grow alongside the team. Thank you, Biz, for the opportunity!

Ana Nonato Data Analyst

Working at Biz Is Like Diving into a World of Opportunities
Here, we have the freedom to be creative, grow, and constantly learn through new experiences.

In my case, having moved from Brazil to Portugal, Biz has been more than just a workplace — it was a crucial pillar of support during my adaptation to a new culture. This environment gave me the strength to face the challenges of immigrant life with more ease and confidence.

I am immensely happy to be part of the Biz team and to contribute positively to the growth of the company and the amazing people who walk this journey with me.

Catlen Silva HR Supervisor

Working at Biz Was a Turning Point
I had never worked in a company focused on the IT sector before, so it posed a professional challenge for me. However, when I was contacted by one of the recruiters inviting me to a selection process, I was certain it was a place where I could learn and develop new skills...

Tatiane Santos HR Assistent

I’ve Been at Biz for Two Years, and I’m Very Proud of My Journey Here
This was my first 100% remote job, an opportunity I had always wanted that gave me geographic freedom. I was able to explore new places and cultures without giving up my work, which was transformative for both my personal and professional life...

At Biz, I’ve always had the space to contribute ideas and suggestions for improvement. The environment is collaborative, open to dialogue, and fosters innovation. I learn every day from a committed team and inspiring leaders who support our growth.

Daiany Leite Finacial Analyst

It’s the Kind of Job Where You Truly Dedicate Yourself Because You Believe in What You’re Doing Surrounded by people who have become your journey partners, it’s a fulfilling experience. At the end of each month, when you take a moment to reflect, you realize that beyond the financial return, you’ve gained more preparation, more confidence, and a professional and personal skillset that no one can take away from you.

Renata Fernandes Executive Board Assistant

It’s a Privilege to Be at Biz
More than just a place to fulfill our responsibilities, we find an environment of collaboration, a space to speak and be heard — in other words, a place to grow. Here, we encounter people who are humble rather than driven by egos.

I am grateful to be part of this team, where there’s room for us to build together through support but, above all, respect. The diversity of ideas is truly inspiring and contagious.

Thais Vasconcelos Talent Acquisition Lead

Working at Biz Means Innovating Every Day
It’s about challenging yourself and being valued for it. Here, we have a world of possibilities, and being in a space where collaboration is a core value makes all the difference in our daily lives at the company.

We feel appreciated, and we have a voice.

Pamella Berzoini Marketing Analyst

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