Client
Financial Education
Category
Challenge
The client needed to build a strong Salesforce CRM team, with a long-term view: developing in-house talent rather than relying indefinitely on third parties.
Solution
Working directly with the client’s CRM leadership, we designed an outsourcing programme built from the outset for progressive internalisation, with the goal of training 10 Salesforce professionals through hands-on delivery and structured technical mentoring.
Results
- Outsourcing programme aimed at training 10 Salesforce professionals
- Delivery model designed for the progressive transfer of skills, not just resource assignment
Strategic Impact
The model proved that outsourcing can be a genuine capability-building tool, rather than just a one-off staffing top-up.
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